FAQ

First and foremost, you get me, Alicia! I can offer you my expertise and designs which are simply different and fun.
Our signs are designed with classy, fun and modern designs that allow you to bring them to any sort of event, from a fun backyard party to an upscale event. You will have a cohesive look with the signs as you can easily mix and match.
Our prop signs are the best thickness in the market at 5mm, which means that they are very sturdy and super hard to break (we've seen it happen only twice in 4 years!, indeed, alcohol was involved).
We only offer professional UV printing, which won't fade or unglue like a sticker. You can wipe clean and sanitize them without risk of fading.

Shipping times noted at checkout are not guaranteed during this time due to Covid-19 delays and customers should take this into consideration when purchasing items through our website.
As we are shipping from Canada, please allow any possible unexpected delays at customs (unfortunately there is nothing we can do to expedite this.) and delays outside of our control (weather, Covid-19 safety measures, etc)

If you need your props in a rush, make the order and contact us at info@lushpartystudio.com and we will do our best to accommodate you.

You may return only new, unopened items within 7 days of delivery for a refund excluding shipping. Custom orders are non-refundable and non-returnable.
You must ship the unused items back at your expense to us to obtain a refund.
The refund will be applied to your original form of payment once the items are back to our store within four weeks, however, in most cases you will receive your refund faster.This time period includes the transit time, processing your return and the time it takes your bank to process our refund request.
Please send your new unopened items back to: Lush Party Studio 1248 Rue Beaulac Quebec City, Quebec G3G 2J5 Canada
If you have any questions before you ship your items please contact us at info@lushpartystudio.com

Lush Party Studio is not responsible or liable for orders lost, damaged or delayed during shipping. If your items were damaged during shipping, please make a claim with the postal provider directly.
We can guide you in filing a claim through Canada Post, USPS or DHL to possibly obtain a reimbursement for your package.
You must file a claim within 2 days of receiving your package and take pictures of both the outside packaging and damaged items.
You have a choice of different shipping methods that will provide damage coverage to your order.

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