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frequently asked questions

YOUR QUESTIONS, ANSWERED.

HOW FAST CAN I GET MY ORDER?

  • Orders ship same day or next business day (unless it’s a custom order).
  • Shipping times will vary depending on the shipping speed chosen at checkout and your location.

WHAT MATERIAL ARE THE PROPS MADE OF?

  • Lush Props are made of high-density PVC, which makes them waterproof and super resistant to breaking or bending.
  • We only offer professional UV-cured ink printing, which won't fade or unglue like a sticker. You can wipe clean and sanitize them without risk of fading.

HOW DO I CLEAN THE PROPS?

  • We recommend using a soft microfiber cloth, and water with soap. This will make the ink last even longer.
  • You can use Lysol wipes as long as they do not contain bleach, please test a small area first.

DO YOU MAKE CUSTOM PROPS?

  • Absolutely! If you’ve got a theme, brand, or vibe in mind, we’ll bring it to life
  • Check our Custom Props page to learn more.

CAN I MIX PROPS OR ORDER A REPLACEMENT?

  • Short answer: Yes!
  • Please email us with your desired list so that we can put a special order together for you: info@lushpartystudio.com

WHERE ARE YOU LOCATED?

  • We are located in Quebec, Eastern Canada.

MY PROPS GOT LOST / DAMAGED DURING TRANSIT, CAN YOU HELP?

  • Lush Party Studio is not responsible or liable for orders lost, damaged or delayed during shipping but we can do our best to help you during this frustrating time.
  • You can email us at info@lushpartystudio.com to guide you on the next steps.
  • PLEASE READ THE SHIPPING POLICY HERE

DO YOU TAKE RETURNS?

  • Our #1 goal is for you to be happy!
    If you change your mind and want to return a product, you may do so. You may return only new, unopened items within 7 days of delivery (you pay for the shipping).
  • Custom props are non-refundable and non-returnable.
  • Please read our full return policy here.

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