FAQ
Do you take returns/refunds over broken props?
At this time we do not offer refunds or replacements for broken props from usage. However, if your item arrives broken in shipping, you must notify us within 24 hours and provide photos of the damage; we will either replace the same item on your next order or provide you with a refund according to the damage.
SHIPPING
All orders are shipped the same day or next business day depending on the time of the order.
We are not responsible for orders damaged during shipping, but will assist you in filing a claim through Canada Post or DHL. We are not responsible for orders that have been shipped and show a delivery confirmation, please contact your LOCAL post office.
We are not responsible for delayed and/or lost shipments.
Can you make custom PVC props?
Yes! We are so excited to be able to offer custom props to you now, we had been searching for the right manufacturing partner to make sure we could bring you the best custom props. Please go to the page 'CUSTOM PROPS' to fill out the inquiry form so that we can provide you an accurate quote.
What makes you different from the many prop companies out there?
Our signs are designed with classy, fun and modern designs that allow you to bring them to any sort of event, from a regular party to a very upscale event.
You will have a cohesive look with the signs as you can easily mix and match.
Our prop signs are the best thickness in the market at 5mm, which means that they are very sturdy and harder to break. They are easier to hold and display.
We only do professional UV printing, which won't fade or unglue like a sticker.
Our props are so much fun that many poor quality imitations have popped out in the market, don't be fooled.
Do you have any sister companies or affiliations with other prop suppliers?
No, Lush Party Studio is independently owned.
Where are you located?
Our store is located in Quebec City, Canada.
Why didn't I receive a tracking number?
If you did not receive a tracking number, it is because of the shipping method that you chose: Small Packet Air, unfortunately does not provide us with a tracking number. This method is the most inexpensive and it can take 6-10 business days.
If I put in an order today, when will it ship out?
If your order is placed before 12pm EST, it will be packaged and shipped the same day. If it is after 12pm EST, then it will be packaged and shipped out the next business day. If it is during the weekend/holiday, expect the product to be sent out the next business day, so expect delays.
As we are shipping from Canada, please allow possible unexpected delays at customs (unfortunately there is nothing we can do about this, it is just part of shipping).
If you need your props in a rush, make the order and contact us at info@lushpartystudio.com and we will do our best to accommodate you.