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FAQ

PRODUCTS

What makes you different from the other prop companies out there?

  • First and foremost, you get me, Alicia! 😉 I can offer you my expertise and designs which are simply different and fun. 

  • Our signs are designed with classy, fun and modern designs that allow you to bring them to any sort of event, from a fun backyard party to an upscale event. You will have a cohesive look with the signs as you can easily mix and match. 

  • Our prop signs are the best thickness in the market at 5mm, which means that they are very sturdy and super hard to break (we've seen it happen only twice in 4 years!, indeed, alcohol was involved 🤦‍♀️). 

  • We only offer professional UV printing, which won't fade or unglue like a sticker. You can wipe clean and sanitize them without risk of fading.

How do I clean the props?

  • We recommend cleaning your props with a soft microfiber cloth and mild soap with water or a non-bleach antibacterial sanitizer.

  • Please avoid using harsh chemicals such as bleach.

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SHIPPING

If I place an order today, when will it ship out?

  • If your order is placed before 12pm EST, it will be packaged and shipped the same day.  
  • If it is after 12pm EST, then it will be packaged and shipped out the next business day.  If it is during the weekend/holiday, expect the product to be sent out the next business day, so expect delays.  

Timeframes:

  • Shipping times noted at checkout are not guaranteed during this time due to Covid-19 delays and customers should take this into consideration when purchasing items through our website.

  • As we are shipping from Canada, please allow any possible unexpected delays at customs (unfortunately there is nothing we can do to expedite this.) and delays outside of our control (weather, Covid-19 safety measures, etc)
  • If you need your props in a rush, make the order and contact us at info@lushpartystudio.com and we will do our best to accommodate you. 

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REFUNDS & RETURNS

Do you take returns/refunds over broken props?

  • We are not responsible for orders damaged during shipping. However, if your item arrives broken in shipping, you must notify us within 24 hours and provide photos of the damage; we can assist you in filing a claim through Canada Post or DHL as your orders are insured up to $100 USD. 
  • Please contact your local post office with your tracking number and file a claim if necessary.

  • We do not offer refunds or replacements for broken props from regular wear and tear or willful damage. 

My package was is lost/damaged in transit

  • Lush Party Studio is not responsible for orders lost or damaged during shipping or delays. However, we can assist you in filing a claim through Canada Post or DHL to obtain a reimbursement for your package.

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STORE

Where are you located?
Our store is located in beautiful Quebec City, Canada. ❄